AllroundIT Solutions Terms & Conditions
- All estimates/quotes are based on our understanding of your requirements and as per the given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in either a face-to-face meeting or via email.
- By accepting a quote, you agree to and accept the terms and conditions of AllroundIT Solutions. Acceptance can be verbal, by email, payment of project initiation, signing a quote.
- Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
- Any complexity related to specific tasks, must be advised in advance, and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by AllroundIT Solutions.
- There are limited man-hours allocated to each task including Project Management and Digital Web design. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis.
- AllroundIT Solutions will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
- Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs. This includes request for information, clarity, payment or progress payments and testing/QA. AllroundIT may ask for pre-payment in some circumstances.
- Any bugs (programming errors) reported during or just after the development does not attract additional charges.
- Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
- Any modifications requested during the development after the initial 2 versions of the site or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will AllroundIT Solutions be liable for any delays caused by change in the project brief.
- Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
- Our websites/applications are generally tested on PCs & Mobile devices and include near recent versions of following browsers: Chrome, Firefox, Edge & Safari. If you require testing to be done on any other browser, please let us know in advance.
- Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
- If your website/application is not hosted on an AllroundIT Solutions recommended hosting panel or mainstream cPanel hosting portal, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
- Please note that at any stage during the project, stalling of the project for over two calendar months will incur any remaining costs to be settled. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
- AllroundIT Solutions software code changes (not including open-source software) are copyrights of AllroundIT Solutions. The codes can be handed over at an additional cost for use once all previous invoices are settled on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
- The website or software application will be designed to be deployed on the web, via using a commercial grade webserver or a similar setup. Based on your website traffic, the website may not perform if deployed on a slow network environment. This can also cause issues with any search engines attempting to index the website.
- Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateways or SSL certificates involved in building a website/application. Although AllroundIT Solutions does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google AdWords, Plug-in licenses etc) are not included in our quotes.
- It is a client’s responsibility to update all components and third-party software. We suggest you take regular back-ups to avoid any disruptions & securely store these files if required in the future.
- The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software or plugins. We will try our best to complete the project as agreed in the proposal.
- Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
- Hosting charges are not included in the quotations unless mentioned otherwise. AllroundIT Solutions can organise an appropriate hosting solution if required, whereby the client will independently manage any associated costs, subscription payments and renewals. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the website development. Please note that we’ll require full access with hosting support for testing and deploying the application. AllroundIT Solutions will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
- AllroundIT Solutions generally builds and tests the websites/applications on our own servers or hosted domains. AllroundIT Solutions cannot give access to these test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
- All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
- Hosting is an annual or monthly charge which must be paid in advance for the whole year or direct debited at the end of the month.
- It is the client’s responsibility to renew the hosting in time i.e. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hosting are usually disabled or deleted from the server by the hosting provider after a certain time period has elapsed. In the event the hosting costs are not paid, and the provider deletes all the website files, data, databases, content etc, AllroundIT Solutions will not be liable, and any website rebuilds will incur full build charges.
- Additional charges will be applicable to re-enable the hosting from the Provider. AllroundIT Solutions will not be responsible for any loss of data, files, emails, backups, restoration costs etc.
- Hosting is on shared and non-shared servers hosted via third party providers. AllroundIT Solutions ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems; however, we will not be held liable for any disruption of services if such situation arises.
- It is the client responsibility to perform regular backups of the website data and database files. AllroundIT provides a full backup copy once the project is deemed completed. In the event that a misconfiguration occurs after this stage, and the website is not functioning, any support required from AllroundIT to restore or rectify the site will be billable.
- All website themes, plugins and add-ons are products of their respective vendors and AllroundIT assumes no liability in the event that these items are discontinued, incompatible in the future or cause any downtime or functionality issues with future upgrades.
- A client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
- In case of a malware attack, AllroundIT Solutions reserves the right to delete files on the hosting service without giving any prior notice.
- Once all invoices are paid in full, AllroundIT will supply a full website backup for the client to keep securely for safe keeping, and AllroundIT will provide the website administration credentials to the website.
These terms and conditions can be updated without notice.